Parv Sharma

Backend Engineer·May'25 – Present

• ▸Optimized analytical queries over 70M+ records using ClickHouse, reducing response times to ~30ms and contributing to ~₹2.5 Cr (~$300K) in annual revenue growth.
• ▸Designed a GenAI-powered appointment support chatbot with dedicated intent classification and RAG layers, reducing per-call token usage from ~7,000 to ~700 (~90%) while automating customer queries and reducing customer support costs by ~30%.
• ▸Architected an event-driven hospital integration platform using Factory and Adapter patterns to decouple hospital-specific integration logic, enabling integration across 7 hospitals and processing 100K+ events monthly.
• ▸Engineered a large-scale appointment allocation platform for Colgate, supporting operations generating ~₹1 Cr (~$120K) in annual revenue.
• ▸Developed EMI financing and lead-generation systems supporting end-to-end customer acquisition workflows and contributing to ~₹80L (~$95K) in annual revenue.
• ▸Built doctor slot management, ranking, and checkout workflows, improving doctor discoverability and booking efficiency; the enhanced ranking logic reduced customer escalations and increased successful bookings.
• ▸Designed and standardized database architectures and CI/CD workflows across services, eliminating redundant data storage and reducing unnecessary API management deployments, resulting in lower infrastructure costs and more consistent release processes.

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